Terms and Conditions

 

• Information given will be stored electronically according to EU Data Protection and security Laws (GDPR).  I only use your data for your clinical care and support.  You have a right to request to see this information, to have it corrected if it's wrong, or in some cases to have it erased.  If you have a complaint you can contact myself, the Information Commissioner's Office, or IBLCE.  I will not share your data unless required as described below.

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• I may on occasion share information with your health care provider if I feel it is necessary, and I will tell you about this UNLESS I feel doing so would endanger you or your baby.

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• I am required to seek professional supervision / debriefing / ongoing training to maintain my IBCLC credential. I may discuss my case load during these sessions and your anonymity would always be protected.

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• You are aware that I may ask to see your breasts / chest during a home visit or a video session.  This is to assess damage / breast tissue / baby’s latch.

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• I will not record any one-to-one Zoom sessions. If you wish to record the session from your end, please let me know that you are doing this.

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• I am not a tongue tie provider or a medical doctor.  I can advise you on a range of “normal” and if something seems outside of that range.  I can share evidence-based information and I can help you to make decisions based on that evidence.  I cannot diagnose anything.  I will always signpost medical queries to your primary care provider, and if I suspect a tongue tie I will recommend full assessment and diagnosis by a tongue tie practitioner.

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• You can read more about the scope of practice of an IBCLC here:

IBCLC Scope of Practice​

 

• You can check my IBCLC credentials here: 

IBLCE Public Registry

My IBCLC credential number is: L318881

 

Payment and refunds

 

• Payment is to be made in advance unless agreed otherwise in writing. 

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• Bank transfer is preferred.  Please confirm payment when you return your completed booking form and put your full name and the date of the appointment down as the reference.

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• Please be sure to make a note of the payment details below.

   Anne Huygens
   60 - 20 - 44
   44 66 86 35

 

• A full refund is given if you provide more than 24hrs notice of cancellation.  After this point you will be offered a 50% refund as long as I have a least 2 hours notice ahead of our agreed session time.  For last minute cancellations, please call me directly on my phone: 07591 912 340.

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• Rearranging is always an option instead, but you understand this will need to fit in around other bookings already arranged.

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• If you fail to inform me that you cannot make the session, or you give me less than 2 hours notice, no refund will be offered.

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• If you need to delay our session please tell me as soon as possible.  I may be able to delay and extend our session if my schedule allows it, but this will depend on other pre-arranged bookings.

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• For any urgent matters, you can contact me on 07591 912 340.  For non urgent matters, you can contact me via email: anne@thrivelactationcare.co.uk

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• I will always do my very best to arrive on time, however, if I am travelling to your home, traffic or unexpected circumstances may cause delay.  If I arrive later than the agreed time, I will let you know if it is safe to do so, and I will extend our session to compensate for the delayed start if possible.

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• If I need to cancel a session due to unforeseen circumstances, such as illness, I will offer you a full refund or the option to reschedule the appointment if we can find a new date that works for both of us.